Visit Oglethorpe’s website, and a helpful new assistant is now at your service—Petey!
The university has launched a new AI chatbot in an effort to expand customer service. Students, families, and other website visitors can now get answers to their questions anonymously and 24/7/365.
The chatbot, named after Petey the Petrel, can answer common questions related to admissions, financial aid, registration and records, billing and payments, academic success (advising, tutoring, accessibility services, etc.). Questions are answered quickly by using a combination of short text-based answers, engaging videos and links to website information.
During office hours, students have the option of chatting with Petey or being connected to chat in real-time with a staff member one of the five departments supported, as available. After hours, Petey is available for confidential chats at any time.
If he cannot answer a question, Petey will collect the visitor’s contact information and a staff member from the appropriate department will follow up as soon as possible. His knowledge base is already loaded with hundreds of questions and answers, and his service will improve over time.
The addition of the chatbot is part of a larger effort to support students’ needs and improve customer service. The chatbot is supported by Ocelot, a company with decades of experience in higher education customer service, focused mostly in the area of financial aid. OU is proud to join many other Georgia colleges in offering this valuable service to our students.